Social Work Examination Services (SWES) Human Behavior Practice Test

What is the primary focus of an active listener in social work?

1. To respond with arguments and rebuttals

2. To emphasize authority in discussions

3. To communicate attention, concern, empathy, and compassion

4. To analyze the client’s issues quickly

The correct answer is: To communicate attention, concern, empathy, and compassion

The primary focus of an active listener in social work is to communicate attention, concern, empathy, and compassion. Active listening is a fundamental skill in social work that goes beyond merely hearing what a client says; it involves truly understanding and engaging with their feelings and experiences. This approach fosters a supportive environment where clients feel validated and heard, which is essential for building trust and rapport. When social workers practice active listening, they demonstrate genuine interest in the client’s thoughts and feelings, leading to a stronger therapeutic alliance. This connection can promote a sense of safety, encouraging clients to open up about their struggles. Thus, by focusing on communication that embodies attention, empathy, and compassion, active listeners effectively support clients in exploring their concerns and working towards solutions. In contrast, options that involve responding with arguments, emphasizing authority, or quickly analyzing a client's issues do not align with the empathetic and supportive nature of active listening. Such approaches may hinder the development of trust and miss the opportunity for a deeper understanding of the client's needs.